Warranty and Post-Warranty Maintenance of the Automation System
Service support across the equipment lifecycle.
Обеспечивает гарантийное и постгарантийное обслуживание системы автоматизации
Warranty Service: During the specified warranty period (12 months from the date of commissioning), the company rectifies any identified manufacturing defects at its own expense, replaces failed components (provided standard operating procedures were observed), and dispatches field service engineers for emergency on-site repairs.
Post-Warranty Maintenance (Service Level Agreement - SLA):
- Long-Term Contracts: Execution of comprehensive, long-term technical support agreements.
- Preventive Maintenance: Executing scheduled routine maintenance (PM1, PM2, etc.), alongside the rigorous verification and calibration of measurement channels.
- Parts Supply: Reliable provisioning of spare parts and consumables.
- 24/7 Technical Support: Round-the-clock assistance, including telephone troubleshooting and remote diagnostic access to system controllers.
System Retrofitting: Upgrading and modifying the system to seamlessly accommodate any future changes in the customer's technological processes.
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